No, the time frame cannot be adjusted. If the time given for the first code was not sufficient, please wait until the new code is displayed.
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Generally, the display period cannot be adjusted. However, if the code is only displayed for a few seconds, it might mean that Google Authenticator was not set up correctly.
Please check the time settings on your smartphone. They must be set to “Automatic”.
If they are already set to “Automatic”, change the settings briefly to “Manual” and then switch them back again.
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You do not receive an SMS. When you set up the two-step authentication process, you downloaded an app onto your smartphone, tablet or desktop PC. The code is then displayed to you in this app.
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Setup
You don’t need to have a smartphone.
Alternatively, you can use a tablet. The setup works in the same way as for smartphones.
You can also add a browser extension to your Internet browser. We recommend you work with Google Chrome. The extension “Authenticator” by sneezry.com (Chrome web store: https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai?utm_source=chrome-app-launcher-info-dialog&hl=en-GB) can replace the smartphone function.
If you log on to Google Chrome with your Google account, you can use Authenticator and SmartBusiness on any PC – as long as you always log on to this service using your Google account.
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Smartphone
There is no provision for this function on Google Authenticator. However, you can circumvent this by scanning the QR code displayed in SmartBusiness with both end devices at the same time.
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Deactivation
No, the two-step authentication process serves to protect your data and cannot be circumvented.
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The two-step authentication process can be used with different end devices, such as smartphones, tablets or browser extensions. However, further alternatives do not exist.
If you can no longer log in, you must request a new QR code from our Support team (+41 58 667 99 75).
If you can still log in, you can reset the code yourself under “Account > Users > Current user”.
